Own the post-launch relationship with client accounts. Drive renewal, expansion, and long-term partnership.
About the role
You will be the day-to-day partner for our managed-services clients. You own the relationship after go-live — making sure what we built keeps working, surfacing the next conversation when business needs change, and making sure clients feel partnered with, not abandoned. Most clients stay 3+ years; your job is to make sure that continues.
What you'll do
- Own the day-to-day relationship with assigned managed-services clients
- Run regular business reviews, surface expansion opportunities, manage scope changes
- Coordinate with delivery teams to ensure quality and timely delivery
- Be the first call when something is wrong; drive resolution
- Forecast renewal and expansion against assigned accounts
What we're looking for
- 4+ years of customer success, account management, or post-sales relationship work
- Experience in a B2B services, consulting, or technology environment
- Strong written communication; comfortable navigating executive conversations
- Familiarity with Salesforce or another CRM as a daily-use tool
Nice to haves
These are not required — but if you have one or more, mention it in your note.
- Background in technology consulting or professional services
- Salesforce ecosystem familiarity
- Experience with renewal forecasting or QBR cadence
What we offer
- Competitive compensation — Salary at or above market for senior consulting, plus performance bonus and equity for senior partners.
- Healthcare — Premium medical, dental, and vision plans. 100% employee premium covered, partial dependent coverage.
- 401(k) match — 6% company match on 401(k) contributions, vested immediately.
- Unlimited PTO — No accrual policy. Minimum 3 weeks expected — we mean it.
- Learning & certification budget — $3,000 annual budget for certifications, conferences, and education.
- Home office stipend — One-time $2,000 home office setup stipend, plus $75/month ongoing for internet and utilities.
- Parental leave — 16 weeks paid parental leave for all new parents, regardless of caregiving role.
- Sabbatical — 4-week paid sabbatical at 5 years, 8 weeks at 10 years.
- Team gatherings — Quarterly team gatherings in St. Louis. Travel to clients as engagements warrant.
Ready to apply?
Email us with your resume and a short note about why this role interests you. We respond to every application — usually within 3 business days.
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