What it actually takes to ship a production AI agent in 2026
Beyond the demo. The five engineering disciplines that separate AI agents you put in front of customers from the ones that stay in dev forever.
Read the full post → Common Challenges
What we see in hr organizations.
The patterns that come up in nearly every hr engagement.
01
Recruiting velocity in tight markets
Filling roles takes too long and costs too much. AI-augmented sourcing, screening, and pipeline management transform the math.
02
Employee onboarding inconsistency
Most onboarding programs are inconsistent at best. Modern HR tech can make day-one excellent for every new hire.
03
Employee self-service that does not work
When employees cannot get answers about benefits, PTO, or pay without a ticket, HR becomes a bottleneck. Agentforce changes this.
04
Performance management as paperwork
Performance reviews that happen once a year, then ignored — replaced by continuous performance management with structured signals.
05
Employee feedback and engagement data fragmentation
Engagement surveys, performance feedback, exit interviews, and 1:1 notes live in 5 systems. Pulling signal from all of it is hard.
06
Internal mobility and succession planning
Most HR teams know which employees are high-performers but cannot systematically match them to internal opportunities.
How We Help
What we deliver for hr leaders.
Modern talent acquisition platform
ATS integration with sourcing, screening, assessment, and offer workflows — with AI-powered candidate matching and reduced human bias in screening.
Full lifecycle onboarding system
Salesforce-based or HR-platform-based onboarding journeys spanning offer through 90 days, with manager workflows, milestone tracking, and engagement signals.
AI-powered employee experience portals
HR Service Cloud + Agentforce delivering self-service for the 80% of cases that should be automated, and intelligent routing for the 20% that need humans.
Continuous performance management infrastructure
Goal tracking, regular check-in workflows, peer feedback systems, and performance signal aggregation — not just annual review forms.
Unified employee feedback platform
Engagement surveys, performance feedback, and exit data unified into one signal layer — with AI-augmented insight extraction.
Internal mobility platform
Internal job marketplace, skills-based matching, and structured succession planning workflows.
Compliance & Regulatory Matters
What we navigate in hr.
Compliance and regulatory considerations are built into every workflow we deliver. The major frameworks we work within:
FLSA / Wage & Hour
Time tracking, overtime calculation, and exemption status evidence with audit-ready records.
EEO / OFCCP / Title VII
Applicant tracking with EEO data, affirmative action programs, and disparate-impact analysis.
ADA / Reasonable Accommodation
Interactive process documentation, accommodation tracking, and reasonable accommodation workflow.
FMLA / State Leave Laws
Leave eligibility, certification tracking, intermittent leave handling, and state-specific overlay management.
HIPAA (HR / Benefits)
Health plan PHI handling, benefits administration privacy, and BAA management for HR vendors.
GDPR / CCPA Employee Data
Employee data subject request workflows, retention policy enforcement, and consent management.
Signature Service Categories
The major hr practices our team runs.
Each category represents a deep specialization with dedicated playbooks, accelerators, and experienced practitioners.
01
Talent Acquisition Platform
ATS integration, sourcing, screening, AI-augmented matching, offer workflows.
02
Onboarding & Lifecycle
Day-one through 90-day onboarding journeys, manager workflows, milestone tracking.
03
Employee Service & Experience
HR Service Cloud, Agentforce, employee portals, intelligent routing.
04
Performance & Engagement
Continuous feedback, goal tracking, peer feedback, engagement signal aggregation.
05
Internal Mobility & Succession
Internal job marketplace, skills matching, succession planning workflows.
06
HR Analytics & Reporting
Workforce analytics, predictive attrition, DEI reporting, and people analytics dashboards.
Platforms & Tools
The technology stack we typically deploy here.
Salesforce HR Service Cloud
Workday integrations
BambooHR / Rippling / Gusto
ATS (Greenhouse, Lever, iCIMS, SmartRecruiters)
Lattice / 15Five / Culture Amp
Salesforce Agentforce
LinkedIn Talent Hub integration
AI screening tools
Integration Ecosystem
The platforms we connect to in hr.
Our team carries hands-on experience across the systems that already run your hr function. Integration is rarely the bottleneck.
Workday HCM
BambooHR
ADP Workforce Now / Vantage
UKG Pro / UKG Ready
Paychex Flex
Paylocity
Rippling
Gusto
Greenhouse
Lever
iCIMS
SmartRecruiters
15Five
Lattice
Culture Amp
Cornerstone OnDemand
Degreed
SAP SuccessFactors
What We Measure
The KPIs that matter for hr success.
Every engagement starts by defining how success will be measured. These are the metrics we typically baseline before we begin and improve over time.
- Time to hire
- Quality of hire (90-day retention)
- Employee NPS
- Self-service adoption
- HR case resolution time
- Voluntary attrition rate
Recent Engagements
Real work for hr teams.
A few examples of how these capabilities show up in practice — drawn from recent and active engagements.
01
Talent acquisition platform for a 1,200-person company
Integrated Greenhouse ATS with Workday and Salesforce to create a unified candidate-to-employee journey. AI-augmented screening reduced time-to-shortlist by 60% without sacrificing hire quality.
02
HR Service Cloud with Agentforce for employee self-service
Deployed HR Service Cloud with Agentforce handling routine employee inquiries — benefits, PTO, payroll, policy questions — with intelligent routing to humans for sensitive cases. Self-service adoption hit 78%; HR case volume down 45%.
03
Continuous performance management infrastructure
Replaced an annual-review-only system with quarterly check-ins, peer feedback collection, goal tracking, and performance signal aggregation. Manager-employee 1:1 frequency tripled; voluntary attrition down 3 points.
04
Engagement platform for a 2,000-person services firm
Deployed Lattice integrated with Workday and Salesforce for unified engagement, performance, and goal tracking. Manager-employee 1:1 frequency tripled.
05
AI-assisted resume screening with bias controls
Built Claude-powered initial resume screening with structured bias controls and human review for every advance. Time-to-shortlist down 60%; demographic representation in interviews improved.
How Clients Engage Us
Four ways to work with us on hr initiatives.
From short diagnostics to fractional leadership, every engagement model is built around your stage and needs.
Model 01
HR Tech Stack Audit
Assessment of HR tech, integration gaps, and AI opportunity.
Model 02
Fixed-Scope Project
ATS integration, HR Service Cloud, onboarding automation, performance management.
Model 03
Managed HR Tech Operations
Ongoing HR platform administration and enhancement.
Model 04
Fractional HR Technology Leadership
Senior HR technology leadership.
Outcomes We Deliver
The metrics we actually move for hr teams.
Engagements are measured by movement on the numbers that matter. These are the directions of travel we commit to.
01
Time-to-hire
Reduce 30-50%
02
Cost-per-hire
Reduce 20-40%
03
New hire onboarding satisfaction
Increase 15-30 points
04
90-day retention rate
Increase 8-15 points
05
HR ticket volume
Reduce 30-50% via self-service
06
Manager 1:1 completion rate
Increase to 90%+
Signature Frameworks
Proprietary methodologies for hr work.
Every engagement leverages reusable assets — frameworks, blueprints, and diagnostics built up over hundreds of client projects.
Framework 01
Recruit-to-Retire Reference Architecture
A blueprint for connecting ATS, HRIS, learning, performance, and offboarding into one coherent employee lifecycle.
Framework 02
Onboarding Operating System
Our framework for moving new hires from offer through productive contribution in weeks instead of months.
Framework 03
People Analytics Reference Design
A practical framework for HR analytics that produces decisions — workforce planning, retention modeling, and DEI tracking.
Framework 04
Employee Service Operating Model
A reference design for HR service delivery — case management, knowledge, self-service, and AI agent assist.
Featured Insight
Insight & analysis from our hr team.
Practitioner-level analysis from the consultants delivering the work.
AI Implementation
What it actually takes to ship a production AI agent in 2026
AI Implementation
How We Work
The engagement model.
Predictable phases. Clear deliverables. No surprises.
01
Discovery
One to two working sessions to map your current state, business goals, gaps, and constraints. We come out with a written scope document and recommendation.
02
Design
Documented solution architecture, technical design, realistic timeline, and a transparent commercial proposal — reviewed with your team before any build.
03
Build
Configuration, development, integrations, data migration, AI training, and QA — delivered in iterative sprints with weekly demos and adjustments.
04
Launch & Optimize
Training, change management, hypercare support, and continuous improvement. We do not disappear after go-live. Most engagements continue into managed services.
Our Capabilities
The five practices that support your hr work.
Systems Integration
Connect the systems that run your business — CRM, ERP, billing, data, AI, analytics — into one cohesive architecture.
Learn more →Custom Development
Custom applications, platform extensions, integrations, and engineered solutions built when off-the-shelf software won't fit.
Learn more →AI & Technology Consulting
Strategic guidance from certified architects plus production AI deployments. System selection, roadmaps, audits, Agentforce, custom agents, and AI strategy — all under one practice.
Learn more →Revenue Operations
Align marketing, sales, and customer success into one revenue engine. Process, forecasting, attribution, and tech-stack optimization.
Learn more → More Departments
Other functions we support.
Ready to talk about your hr technology?
Free 30-minute strategy session with a consultant who works with hr leaders every week.
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