What it actually takes to ship a production AI agent in 2026
Beyond the demo. The five engineering disciplines that separate AI agents you put in front of customers from the ones that stay in dev forever.
Read the full post → What We Deliver
Salesforce Agentforce service offerings.
The major engagement types we run on Salesforce Agentforce — each with dedicated playbooks, accelerators, and experienced practitioners.
01
Agentforce Design & Strategy
Workflow analysis, agent opportunity mapping, and a sequenced roadmap with measurable outcomes — not a thousand small experiments.
02
Service Agentforce
AI agents for case classification, deflection, summarization, knowledge retrieval, and recommended response generation.
03
Sales Agentforce
AI agents for prospecting research, meeting prep, follow-up drafting, opportunity hygiene, and CPQ-assisted quoting.
04
Custom Agent Development
Apex actions, prompt templates, evaluation frameworks, and tool use integrations beyond the out-of-box patterns.
05
Agentforce Governance
Audit logging, approval workflows, accuracy monitoring, drift detection, and human-in-the-loop escalation patterns.
06
Data Cloud Integration
Grounding agents in real-time customer data via Data Cloud, with relevance and freshness controls.
Outcomes We Deliver
The metrics we actually move with Salesforce Agentforce.
Engagements are measured by movement on the numbers that matter. These are the directions of travel we commit to.
01
Case deflection rate
Increase 25-50%
02
Time saved per knowledge worker
5-15 hours/week
03
AI workflow accuracy
Reach 95%+ for production
04
Pilot-to-production rate
Increase from <30% to >75%
How We Work
The engagement model.
Predictable phases. Clear deliverables. No surprises.
01
Discovery
One to two working sessions to map your current state, business goals, and gaps. We come out with a written scope and recommendation.
02
Design
Documented architecture, realistic timeline, and transparent commercial proposal. No surprises and no hidden scope.
03
Build
Configuration, development, integrations, data migration, and QA — with weekly demos and on-the-fly adjustments.
04
Launch & Optimize
Training, change management, hypercare, and ongoing optimization. We do not disappear at go-live.
Featured Insight
Insights on Salesforce Agentforce.
Practitioner-level analysis from the consultants delivering the work.
AI Implementation
What it actually takes to ship a production AI agent in 2026
AI Implementation
More in Salesforce
Other salesforce we work with.
Salesforce Sales Cloud
The CRM where sales pipeline lives — when it is built right.
Learn more →Salesforce Service Cloud
The operating system for modern customer service — case, knowledge, voice, and AI agent assist together.
Learn more →Salesforce Marketing Cloud
Cross-channel marketing — email, mobile, journey, and data-cloud-powered personalization at scale.
Learn more →Salesforce Financial Services Cloud
Industry CRM for wealth management, banking, insurance, and lending — built for compliance from the start.
Learn more →Salesforce Revenue Cloud / CPQ
Configure-price-quote, billing, subscription management, and quote-to-cash on Salesforce.
Learn more →Salesforce Experience Cloud
Customer, partner, and employee portals built on Salesforce.
Learn more →