What it actually takes to ship a production AI agent in 2026
Beyond the demo. The five engineering disciplines that separate AI agents you put in front of customers from the ones that stay in dev forever.
Read the full post → What We Deliver
Salesforce Service Cloud service offerings.
The major engagement types we run on Salesforce Service Cloud — each with dedicated playbooks, accelerators, and experienced practitioners.
01
Service Cloud Implementation
Greenfield implementations covering case management, queues, escalations, milestones, entitlements, and omni-channel routing.
02
Service Cloud Voice
Native telephony with Amazon Connect, Genesys, or Five9 integration — embedded calling, real-time transcription, and AI agent assist.
03
Knowledge & Self-Service
Knowledge Lightning, article lifecycle, search optimization, help centers, and customer community builds for case deflection.
04
Einstein & Agentforce for Service
AI agents for case deflection, classification, summarization, recommended responses, and after-call work compression.
05
Field Service Implementation
Salesforce Field Service builds — scheduling, dispatch, mobile workforce, parts, work orders, and customer engagement.
06
Service Operations & QA
Quality assurance frameworks, agent productivity instrumentation, and continuous improvement programs.
Outcomes We Deliver
The metrics we actually move with Salesforce Service Cloud.
Engagements are measured by movement on the numbers that matter. These are the directions of travel we commit to.
01
First contact resolution
Increase 10-25 points
02
Average handle time
Reduce 15-30%
03
Case deflection rate
Increase 25-50%
04
CSAT
Increase 5-15 points
05
Agent productivity
Increase 20-40%
How We Work
The engagement model.
Predictable phases. Clear deliverables. No surprises.
01
Discovery
One to two working sessions to map your current state, business goals, and gaps. We come out with a written scope and recommendation.
02
Design
Documented architecture, realistic timeline, and transparent commercial proposal. No surprises and no hidden scope.
03
Build
Configuration, development, integrations, data migration, and QA — with weekly demos and on-the-fly adjustments.
04
Launch & Optimize
Training, change management, hypercare, and ongoing optimization. We do not disappear at go-live.
Featured Insight
Insights on Salesforce Service Cloud.
Practitioner-level analysis from the consultants delivering the work.
AI Implementation
What it actually takes to ship a production AI agent in 2026
AI Implementation
More in Salesforce
Other salesforce we work with.
Salesforce Sales Cloud
The CRM where sales pipeline lives — when it is built right.
Learn more →Salesforce Marketing Cloud
Cross-channel marketing — email, mobile, journey, and data-cloud-powered personalization at scale.
Learn more →Salesforce Financial Services Cloud
Industry CRM for wealth management, banking, insurance, and lending — built for compliance from the start.
Learn more →Salesforce Revenue Cloud / CPQ
Configure-price-quote, billing, subscription management, and quote-to-cash on Salesforce.
Learn more →Salesforce Agentforce
AI agents that handle real work inside Sales Cloud, Service Cloud, and Marketing Cloud.
Learn more →Salesforce Experience Cloud
Customer, partner, and employee portals built on Salesforce.
Learn more →